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Returns & Refunds

 Follow these steps to return your order within 30 days of receipt:

  • Fill in the form (it is included with the order) and return this order at your closest parcel shop. Returns are for you own expense
  • You can use the address label on the left
  • Make sure the postage is sufficient as this is not a pre-paid label. Any postage costs due on arrival will be withheld from your refund
  • This returns policy does not affect your statutory rights
  • Don’t forget get a tracking number for your shipment

Once we have received and processed the returned item, we will issue a refund within 10 working days.

Note: if you want to exchange your order, you still have to create a return order; you need to order online the new item that you would like to receive.

Return rules
The following items will not be accepted and your refund will be withheld:

  • Damaged and incomplete items
  • Worn items
  • Items without tags or labels
  • Discoloration by sunlight or excessive washing

You can always email or call us if you have any questions. We can be reached at sales@xocoon.eu or on +31 (0) 85 401 1005.

Download here the return form that you must send along with the returned items.