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Returns

Returns & Refunds

We are sorry to hear that you are not satisfied with your purchase. Returning your order is simple. Follow the instructions below to process your return smoothly.

How to Return Your Order

  1. Download the Return Form
    Click here to download the return form. Print it out and fill in all required details.

  2. Prepare Your Package

    • Place the completed return form inside the package.

    • Ensure the product is in its original, unused condition with all packaging and labels intact.

  3. Ship Your Return

    • Address your package to:
      Xocoon
      Bijsterhuizen 3151
      6604 LV Wijchen
      The Netherlands

    • Note: Return shipping costs are at your own expense.

  4. Obtain a Tracking Number
    For your security, we recommend getting a tracking number to monitor your shipment.

Refund Processing
Once we receive and process your return, your refund will be issued within 10 working days. Refunds will be credited to your original payment method.

Return Policy

  • Returns must be initiated within 30 days of delivery.

  • Items that are opened, used, or returned without original packaging will not be eligible for a refund.

If you have questions, contact us at sales@xocoon.eu or +31 (0)24 2022 030.